We have a procedure in place which details how we handle complaints available on request. We have eight weeks to consider your complaint. You must have tried resolving your complaint with us first, however if we are unable to resolve your complaint you can have the complaint independently considered by the Legal Ombudsman.
The Legal Ombudsman investigates complaints of poor service from lawyers.
Their time limits for investigating complaints are:
If you would like more information about the Legal Ombudsman their details are:
legalombudsman.org.uk
enquiries@legalombudsman.org.uk
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Call 0300 555 0333 between 8.30am to 5.30pm
What to do if you are unhappy with our behaviour:
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of you age, a disability or other characteristic. Solicitors Regulation Authority sra.org.uk/consumers/problems/report-solicitor
